Troubleshooting common issues on Cora

Step-by-step fixes for report submission errors, blocked push notifications, OTP delivery problems, voting issues, map loading failures, and flag errors.

If something isn’t working as expected, the steps below cover the most common issues. For general questions, see the FAQ.

Can't submit a report

Report submission requires an account and a verified phone number. Work through these checks in order:

1. Confirm you're signed in

   Check that you are logged into your Cora account. If you see a sign-in prompt, log in and try again.

2. Check phone verification

   If your phone is not yet verified, a prompt will appear when you try to submit. Select Verify Now and complete the phone verification flow before returning to your report.

3. Fill in required fields

   Both the Title and Description fields are required. Make sure neither is empty before submitting.

If the page redirects you with an error message in the URL, it usually means phone verification is still needed. Complete verification, then navigate back to the upload page.

Push notifications are blocked

If you clicked Enable notifications and nothing happened — or you previously denied permission — you need to update your browser settings manually.

Chrome or Edge on desktop:

1. Open browser settings

   Click the three-dot menu in the upper-right corner and select Settings.

2. Go to Privacy & Security → Notifications

   Navigate to Privacy and Security → Site Settings → Notifications.

3. Find Cora and allow notifications

   Locate the Cora site in the list. Change its permission from Block to Allow.

4. Reload Cora

   Refresh the Cora page and try enabling notifications again.

On mobile (Android):

1. Open your device Settings

   Go to Settings → Notifications.

2. Find your browser app

   Select your browser (e.g., Chrome) from the list of apps.

3. Allow Cora notifications

   Locate Cora in the browser’s notification list and toggle it to Allow.

Most iOS browsers do not currently support web push notifications. If you are on an iPhone or iPad and notifications are unavailable, this is a browser limitation rather than an account issue.

OTP code is not arriving

If you requested a verification code but haven’t received an SMS, try these steps:

1. Check your phone number

   Make sure you entered the correct phone number, including the area code. The field accepts formats like (XXX) XXX-XXXX or +1XXXXXXXXXX.

2. Wait for the cooldown

   There is a 10-minute cooldown between resend requests. The timer is shown on screen. Wait until it reaches zero before requesting a new code.

3. Request a new code

   Once the cooldown expires, click send code again and enter the new code. Do not use the earlier code after requesting a new one.

4. Check with your carrier

   Some carriers block short-code SMS messages. If codes consistently don’t arrive, contact your carrier to confirm that SMS delivery from short codes is enabled on your account.

Vote or comment is not working

Voting and commenting require a verified phone number.

1. Verify your phone

   Go to your account settings and complete phone verification if you haven’t done so already.

2. Refresh the page

   If you verified your phone recently in the same session, the page may still be showing your old session state. Refresh the page and try the action again.

A full page reload — rather than using the browser’s back button — ensures the latest verification status is loaded.

Map is not loading

If the Interactive Map shows a blank area or fails to render:

1. Check your internet connection

   The map requires a live internet connection to load tiles and report data. Confirm you are online and try again.

2. Refresh the page

   A hard refresh (Ctrl+Shift+R on Windows/Linux, Cmd+Shift+R on Mac) clears the cache and reloads all map resources.

3. Try a different browser

   Older browsers may not fully support the map viewer. Try opening Cora in an up-to-date version of Chrome, Edge, Firefox, or Safari.

If the map area shows a blank grey box with no pins, try refreshing. If the problem persists, contact the Cora team.

Flag submission shows "You have already reported this"

Each user can only flag a given report once. If you see this error, your flag was already submitted for that report and is under moderation review.

You do not need to submit another flag. The moderation team will review your original submission.