> ## Documentation Index
> Fetch the complete documentation index at: https://cora-59c313ca.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting common issues on Cora

> Step-by-step fixes for report submission errors, blocked push notifications, OTP delivery problems, voting issues, map loading failures, and flag errors.

If something isn't working as expected, the steps below cover the most common issues. For general questions, see the [FAQ](/help/faq).

<AccordionGroup>
  <Accordion title="Can't submit a report">
    Report submission requires an account and a verified phone number. Work through these checks in order:

    <Steps>
      <Step title="Confirm you're signed in">
        Check that you are logged into your Cora account. If you see a sign-in prompt, log in and try again.
      </Step>

      <Step title="Check phone verification">
        If your phone is not yet verified, a prompt will appear when you try to submit. Select **Verify Now** and complete the phone verification flow before returning to your report.
      </Step>

      <Step title="Fill in required fields">
        Both the **Title** and **Description** fields are required. Make sure neither is empty before submitting.
      </Step>
    </Steps>

    <Tip>
      If the page redirects you with an error message in the URL, it usually means phone verification is still needed. Complete verification, then navigate back to the upload page.
    </Tip>
  </Accordion>

  <Accordion title="Push notifications are blocked">
    If you clicked **Enable notifications** and nothing happened — or you previously denied permission — you need to update your browser settings manually.

    **Chrome or Edge on desktop:**

    <Steps>
      <Step title="Open browser settings">
        Click the three-dot menu in the upper-right corner and select **Settings**.
      </Step>

      <Step title="Go to Privacy & Security → Notifications">
        Navigate to **Privacy and Security** → **Site Settings** → **Notifications**.
      </Step>

      <Step title="Find Cora and allow notifications">
        Locate the Cora site in the list. Change its permission from **Block** to **Allow**.
      </Step>

      <Step title="Reload Cora">
        Refresh the Cora page and try enabling notifications again.
      </Step>
    </Steps>

    **On mobile (Android):**

    <Steps>
      <Step title="Open your device Settings">
        Go to **Settings** → **Notifications**.
      </Step>

      <Step title="Find your browser app">
        Select your browser (e.g., Chrome) from the list of apps.
      </Step>

      <Step title="Allow Cora notifications">
        Locate Cora in the browser's notification list and toggle it to **Allow**.
      </Step>
    </Steps>

    <Note>
      Most iOS browsers do not currently support web push notifications. If you are on an iPhone or iPad and notifications are unavailable, this is a browser limitation rather than an account issue.
    </Note>
  </Accordion>

  <Accordion title="OTP code is not arriving">
    If you requested a verification code but haven't received an SMS, try these steps:

    <Steps>
      <Step title="Check your phone number">
        Make sure you entered the correct phone number, including the area code. The field accepts formats like `(XXX) XXX-XXXX` or `+1XXXXXXXXXX`.
      </Step>

      <Step title="Wait for the cooldown">
        There is a 10-minute cooldown between resend requests. The timer is shown on screen. Wait until it reaches zero before requesting a new code.
      </Step>

      <Step title="Request a new code">
        Once the cooldown expires, click **send code again** and enter the new code. Do not use the earlier code after requesting a new one.
      </Step>

      <Step title="Check with your carrier">
        Some carriers block short-code SMS messages. If codes consistently don't arrive, contact your carrier to confirm that SMS delivery from short codes is enabled on your account.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="Vote or comment is not working">
    Voting and commenting require a verified phone number.

    <Steps>
      <Step title="Verify your phone">
        Go to your account settings and complete phone verification if you haven't done so already.
      </Step>

      <Step title="Refresh the page">
        If you verified your phone recently in the same session, the page may still be showing your old session state. Refresh the page and try the action again.
      </Step>
    </Steps>

    <Tip>
      A full page reload — rather than using the browser's back button — ensures the latest verification status is loaded.
    </Tip>
  </Accordion>

  <Accordion title="Map is not loading">
    If the Interactive Map shows a blank area or fails to render:

    <Steps>
      <Step title="Check your internet connection">
        The map requires a live internet connection to load tiles and report data. Confirm you are online and try again.
      </Step>

      <Step title="Refresh the page">
        A hard refresh (Ctrl+Shift+R on Windows/Linux, Cmd+Shift+R on Mac) clears the cache and reloads all map resources.
      </Step>

      <Step title="Try a different browser">
        Older browsers may not fully support the map viewer. Try opening Cora in an up-to-date version of Chrome, Edge, Firefox, or Safari.
      </Step>
    </Steps>

    <Note>
      If the map area shows a blank grey box with no pins, try refreshing. If the problem persists, contact the Cora team.
    </Note>
  </Accordion>

  <Accordion title="Flag submission shows &#x22;You have already reported this&#x22;">
    Each user can only flag a given report once. If you see this error, your flag was already submitted for that report and is under moderation review.

    You do not need to submit another flag. The moderation team will review your original submission.
  </Accordion>
</AccordionGroup>